SBD France delivers in France and in all overseas territories.

Delivery is free for purchases of €100 or more (in mainland France only) to a relay point.

SBD France ships orders within 2 business days from Monday to Friday, except on holidays, festive periods and new collections where delays can be longer up to 4 business days.

Delivery will be made by :

- Colissimo en Point Retrait: Your parcel will be delivered in 2 to 3 working days from Monday to Friday, except on public holidays.
- DHL Express: Your parcel will be delivered the next day at home as soon as the order has been dispatched, from Monday to Friday, except on public holidays.

Overseas territories should expect delivery within 5 to 10 working days via Colissimo. Overseas territories may be subject to customs duties. By ordering from SBD France, the customer acknowledges and accepts that these taxes will be paid by the customer.

The delivery of orders can sometimes go beyond the communicated deadlines due to unforeseen events linked to political, social or sanitary conditions or to logistic problems.

SBD France apologizes in advance for these delays and for the delays caused by the delivery services.

Any anomaly concerning delivery (open parcel, damaged parcel, etc.) must be reported to SBD France's customer service department with proof of photos on the day of delivery and receipt of the parcel, so that a claim can be made to the carrier's services.

Attention, it is also quite possible that these anomalies are due to the customs services. In these cases, a customs notification will be visible on the package. In all cases, SBD France declines any form of responsibility.

The delivery information you provide to SBD France must be complete, accurate and up to date.
A tracking number will be communicated by email to the customer as soon as the order has been processed. The tracking of deliveries can be checked online on the carrier's website.

If an error is made in the delivery information, SBD France cannot be held responsible for undelivered packages, delays or returns to sender.
You are invited to contact the carrier to correct the shipping address and ensure delivery.
If the package is returned to SBD France, the order may be reshipped after the address has been corrected (shipping costs at your expense) or reimbursed (shipping costs not included). 

DELAY AND NON-DELIVERY

You will find your tracking number in the shipping confirmation email. You can check the transit status via the carrier's website.

If there is a delay or you are absent during the delivery, we invite you to approach the carrier.

You can also inform SBD France at the following email address: [email protected]

If, on the other hand, a parcel is lost by the carrier and not found at the end of the investigation period, SBD France will return a parcel to the customer at its own expense. If the product(s) are no longer available, SBD France will offer the customer a refund (including shipping costs).

The information provided by the customer to SBD France must be complete, accurate and up to date. If this is not the case, SBD France cannot be held responsible for undelivered, delayed or returned parcels. The customer will be invited to contact the carrier in order to correct the shipping address and ensure delivery. If the package is returned to SBD France, the order may be reshipped after the address has been corrected (shipping costs to be borne by the customer) or refunded (shipping costs not included).